Troubleshooting Guide – Stanley ProCare™ 8300 / 8300A

The ProCare 8300/8300A ICU doors offer smooth slide and swing-out functionality—ideal for healthcare settings. Use this guide to identify and resolve common issues quickly, while maintaining compliance with safety standards :contentReference[oaicite:1]{index=1}.

1. Door Doesn’t Move or Respond

• Power switch: Ensure power is ON—the illuminated red switch on the header should be lit :contentReference[oaicite:2]{index=2}.
• Mode selector: For automatic use, the jamb-mounted switch should be set to “Wave to Open” :contentReference[oaicite:3]{index=3}.
• Reset after power loss: Power OFF for 15–30 seconds, then ON. Allow the door to cycle fully open and close :contentReference[oaicite:4]{index=4}.

2. Wave Sensor Not Working

• Test the sensor: wave your hand near it and look for a light or audible click :contentReference[oaicite:5]{index=5}.
• Check alignment and clean the sensor lens regularly :contentReference[oaicite:6]{index=6}.

3. Door Doesn’t Stay Open When Someone Stands in Path

• For full-energy models, inspect the overhead safety sensor, ensuring it detects presence correctly :contentReference[oaicite:7]{index=7}.
• Walk-test the zone: standing in front of the door should hold it open; stepping away allows safe close :contentReference[oaicite:8]{index=8}.

4. Door Doesn’t Swing Out or Reseat Properly

• Ensure swing-out button is pressed only when door is fully open; reset panels by gently pushing them closed :contentReference[oaicite:9]{index=9}.
• Check that panels lock back into the header track before switching to automatic mode.

5. Safety Checks & Daily Inspection

• Perform the Daily Safety Check before use: ensure no debris or hazards in the doorway; inspect glass for cracks :contentReference[oaicite:10]{index=10}.
• Verify safety sensors, swing-out mechanism, and power settings are functioning correctly :contentReference[oaicite:11]{index=11}.

6. Cleaning Instructions

• Glass: use water or a mild detergent/alcohol cleaner.
• Aluminum: use an equal mix of glass cleaner and mild detergent :contentReference[oaicite:12]{index=12}.
• Always power off before cleaning to avoid damage or erroneous activations.

7. When to Call a Technician

• If the wave sensor fails to work after cleaning.
• If swing-out panels don’t reset or reseat properly.
• If safety sensors aren’t holding the door open.
• If the door doesn’t fully complete its open/close cycle after power reset.

Need Professional Help?

Our AAADM-certified technicians specialize in servicing Stanley ProCare ICU doors, handling diagnostics, sensor and wave plate calibration, swing-out mechanism reset, and full compliance testing. We repair—do not sell or install—Stanley door systems.

Need expert repair or maintenance for your ProCare 8300/8300A?
Call (720) 572‑1867 or schedule a service visit.