Our Service Policies
Clear expectations for commercial door estimates, remote quotes across Colorado, service charges, payments, warranties, scheduling, and emergency response.
Commercial Door Service — Not Residential or Retail
We service, repair, maintain, and professionally install commercial entrance doors, automatic door operators, ADA operators, and related commercial door hardware.
We Can Help With
- Commercial automatic and manual entrance doors
- Automatic sliding and swinging door systems
- ADA door operators and accessibility equipment
- Commercial door closers, hinges, locks, and related hardware
- Commercial door and frame replacement with installation
Outside Our Service Scope
- Residential entry or garage doors
- Manual or automatic revolving doors
- Retail walk-in door or hardware sales
- Parts-only orders without professional service or installation
Regular Hours and Emergency Service
Office Hours
- Monday–Thursday: 8:00 a.m.–5:00 p.m.
- Friday: 8:00 a.m.–4:00 p.m.
- Closed on observed holidays
Emergency Service
- 24-hour response may be available depending on technician availability
- Emergency service is billed at double-time rates
- Not available from sundown Friday to sundown Saturday
Free Denver Metro Estimates & Remote Quotes Across Colorado
We offer free on-site estimates for most qualifying commercial door installation and replacement projects within the Denver metropolitan area. Outside the Denver metro area, we can often prepare a free preliminary estimate using customer-supplied photos, equipment information, measurements, and a brief phone conversation.
Denver Metro: On-Site Estimates
Free on-site estimates are generally available for qualifying commercial projects when the work can be evaluated without extensive troubleshooting or diagnostic testing.
Outside Denver: Remote Estimates
Customers elsewhere in Colorado can request a free preliminary quote by sending clear photos, the site address, equipment details, and a description of the work. Our team may follow up by phone to confirm measurements and other requirements.
Outside Denver: On-Site Visits
If an in-person visit is needed before an estimate can be completed, travel or site-visit charges may apply. We will discuss applicable charges with you before scheduling the visit.
Diagnostic Service Calls
Identifying malfunctions, troubleshooting automatic door equipment, and performing specialized testing are billable service calls, not free estimates, regardless of location.
Service Charges and Travel
Invoices may include labor, parts, applicable travel charges, and required sales tax.
Standard Service Rates
- Minimum service charge: $244
- Standard labor rate: $122 per hour
- Travel outside the Denver metro area: $122 per hour of travel
- Emergency and qualifying after-hours labor: double-time
Work Continuing After Hours
When a regularly scheduled service call begins before 4:00 p.m. and continues beyond regular hours, that work is billed at standard rates. Separately requested after-hours or emergency calls are subject to double-time rates.
Payment Is Due Upon Receipt
Our standard terms are Due Upon Receipt, unless other payment arrangements have been approved in writing.
Completed Service Work
We generally issue the invoice once the work is completed. Payment is due when the invoice is received.
Projects Over $2,000
A 50% deposit is required when an estimate exceeding $2,000 is accepted. The remaining balance is due upon receipt of the invoice following completion of the work.
Workmanship and Parts Coverage
Standard Warranty
- 90 days on workmanship
- Minimum one year on replacement parts
- Longer manufacturer warranties may apply to qualifying products
- Available manufacturer warranties are passed along to the customer
Scheduling Warranty Service
Warranty service is performed during regular operating hours. Contact the office with your invoice information and a description of the problem so we can review the original work and applicable coverage.
Commercial General Liability Coverage
Automatic Door Doctors carries $2,500,000 in commercial general liability coverage. A Certificate of Insurance is available upon request, and your company can be listed as a certificate holder when appropriate.
Observed Holidays
Our office is closed in observance of the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Talk With Our Office Team
Whether you need commercial door service, want to request an installation estimate, or have a question about an existing invoice or warranty, we are here to help.
(303) 500-6105
Denver, CO