Our Policies
Clear service policies for scheduling, estimates, billing, payment terms, warranty coverage,
insurance, and emergency service.
Minimum Service Charge
Standard Hourly Rate
Labor Warranty
Commercial General Liability
Regular Hours and Emergency Service
Automatic Door Doctors provides regular business-hour service and limited emergency service
for commercial automatic door customers.
Regular Office Hours
- Monday through Thursday: 8:00 a.m. to 5:00 p.m.
- Friday: 8:00 a.m. to 4:00 p.m.
- Closed on observed holidays
Emergency Service
- 24-hour emergency service may be available
- Emergency service is charged at double-time rates
- Emergency service is unavailable from sundown Friday to sundown Saturday
Free Estimates and Diagnostic Service Calls
We provide free estimates throughout the Denver Front Range area for most projects. The main exception is
when an automatic door system requires diagnostics, troubleshooting, or specialty diagnostic tools.
Automatic door diagnostics are performed by an AAADM-certified technician and are considered a service call.
We can often quote part replacements identified by the customer over the phone, and in some cases we can help
determine the needed part from photos sent by the customer.
If the order is cancelled after the deposit is paid and we are unable to cancel the order with our vendor,
the customer forfeits the deposit to cover the cost of the part, processing, and/or shipping.
Service Charges and Hourly Rates
Our billing is based on parts, service time, travel when applicable, and sales tax. Travel outside of the
Denver metro area is billed at the hourly travel rate.
Standard Rates
- Minimum service charge: $244
- Standard hourly rate: $122
- Travel outside the metro area: $122 per hour of travel
- Outside regular business hours: double-time service rates
After-Hours Billing
If a service technician begins the service call before 4:00 p.m. and the work runs past regular hours,
the technician’s time will be charged at standard-time rates.
Invoices, Deposits, and Net 15 Terms
Typically, we invoice after the work is completed to your satisfaction, with payment due within 15 days.
If an approved estimate exceeds $2,000, we will generally request a 50% deposit to order the parts.
Completed Service Work
For most completed service work, we invoice after the job is finished and payment is due within 15 days
from the invoice date.
Approved Estimates Over $2,000
A 50% deposit is generally required to order parts. The remaining balance is due net 15 days from the
date of invoice.
Labor and Parts Warranty
Automatic Door Doctors stands behind our work with labor warranty coverage and parts warranty coverage.
Warranty service is provided during regular operating hours.
Standard Warranty
- Labor warranty: 90 days
- Parts warranty: minimum one year
- Certain manufacturers may offer extended warranties
- Manufacturer warranties are passed on to the customer when available
Warranty Service
Warranty service is provided during regular operating hours. Please call us for full warranty details
specific to your equipment, parts, and installation.
Commercial General Liability Coverage
We carry $2,500,000 in commercial general liability coverage. A copy of our insurance coverage is available
upon request.
Insurance Documentation
- Commercial general liability coverage available upon request
- Certificate of Insurance available when needed
- Your company can be listed as a certificate holder
Privacy Policy
For our privacy policy, please visit the privacy policy page or contact our office if you need help
locating it.
Holidays We Observe
Automatic Door Doctors is closed on the following holidays:
New Year’s Day
Our office is closed in observance of New Year’s Day.
Memorial Day
Our office is closed in observance of Memorial Day.
Independence Day
Our office is closed in observance of Independence Day.
Labor Day
Our office is closed in observance of Labor Day.
Thanksgiving Day
Our office is closed in observance of Thanksgiving Day.
Christmas Day
Our office is closed in observance of Christmas Day.
Call Automatic Door Doctors
Our team is happy to answer questions about estimates, service calls, billing, deposits, warranty coverage,
emergency service, and insurance documentation.
(303) 500-6105
Denver, CO